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Mindful of quality within the establishment, the “Centre de Cancérologie de la Porte de Saint-Cloud” is structured around various regulatory and operational bodies.
The Establishment’s Medical Commission (CME):
The Commission is chaired by a doctor and convenes all practitioners working within the establishment to discuss the running of the Center and medical projects.
The Cancer Coordination Centre (3C):
This body, chaired by a doctor, is responsible for organising cancer treatments in compliance with Cancer Plan guidelines, the rules and regulations drawn up by the French National Cancer Instutute (INCa), and national and international frames of reference.
3C’s missions are:
The Commission for Patient Advocacy and Treatment Experience Quality (CRUQPC):
The sole purpose of this Commission is to assist, guide and inform anyone who believes that they have suffered injury or harm as a result of the Center’s activities. The intermediary doctor and/or director particularly inform them of how to seek mediation and free legal recourse.
The Commission, chaired by the director and an intermediary doctor, meets every quarter and examines each complaint received as well as the results of various questionnaires filled out when patients leave the Center.
Members of the Board for the Commission for Patient Advocacy and Treatment Experience Quality:
Chairman: Mr Duret
Intermediary doctor: Pr Delanian
Intermediary nursing staff: Mr Labaigt and Mr. Boguszewski
Quality manager: Ms. Manseur
Service users’ representative:
The Committee to Prevent Hospital-Acquired Infections (CLIN):
CLIN is multidisciplinary team made up of doctors, pharmacists, hygiene specialists, health executives, paramedical staff and a service users’ representative. The Committee meets at least three times a year.
CLIN’s missions are:
The Pain Prevention Committee (CLUD):
“Everyone is entitled to receive treatments to relieve pain. This must, in all circumstances, be anticipated, assessed, taken into account and treated.” Article L.110-5 of the French Public Health Code.
The Committee sets up procedures and protocols to prevent, treat and relieve pain. It helps define a coherent pain management policy and also promotes and implements actions in this field.
We implement all the means at our disposal to relieve your pain. The Center has a specific team of doctors and nurses who are trained in pain management.
If you experiencing pain, tell the nursing team: don’t hesitate to voice your suffering. Your doctor will prescribe a suitable treatment.
The Drug and Sterile Medical Devices Committee (COMEDIMS):
The Drug and Medical Devices Committee plays a role in the choice of the Center’s drugs and must resolve any issues arising from the prescription, issuance and administration of products.
This body is directed by the managing pharmacist and is responsible for the management and securing the medication circuit.
The Liaison Committee for Food and Nutrition (CLAN):
The purpose of this Committee is to gather together in a single advisory body all those involved in nutrition at the Center and is tasked to define the policy for ongoing improvement in providing food and nutrition at the establishment. This Committee is chaired by a doctor and a service users’ representative also sits on the Committee.
CLAN has the three-fold mission of:
Radiotherapy and drug circuit feedback unit (CREX):
The purpose of this body is to gather, analyse and track all undesirable events that may occur in radiotherapy. It encompasses all the Center’s radiotherapy professionals and meets every two months to analyse events using the ORION method prior to setting up correction measures which are then assessed. The same body deals with undesirable events linked to the medication circuit.
The Mortality and Morbidity Review (RMM) in outpatient chemotherapy and hospitalisation:
The RMM is a collective, retrospective and systematic analysis of cases in which death, complication or event that might have caused harm to a patient has occurred. The aim is to implement and monitor actions to improve patient care and treatment safety.
The Ethics Committee:
The Center’s Ethics Committee comprising a multidisciplinary team was created in 2011 not only to provide a permanent framework for constant review of professional institutional practices but also to meet in order to give an opinion on a given situation.
In additions to its mandatory bodies, the Center has set up working groups for various subjects such as patient files, Patient Days, support groups, sustainable development, and others.
Service users’ representative:
The service users’ representative is the spokesperson for all those using the Center’s services at the various commissions and bodies in which they have been appointed.
The representative is a member of a nationally or regionally approved association representing patients, service users, consumers or families.
Primarily, the representative ensures that the rights of ill people and those using the healthcare system are respected and made known, and also contributes to improving the quality of the healthcare system.
He/She represents users in healthcare establishments by participating, for example, in the Commission for Patient Advocacy and Treatment Experience Quality (CRUQPC) and the Committee to Control Hospital-Acquired Infections (CLIN).
The representative contributes to improving the daily life of patients and their family and friends by making their needs and problems known to the Center’s decision-makers, advising them on steps to be taken and, if need be, by guiding them in the healthcare system.
The service users’ representative at the “Centre de Cancérologie de la Porte de Saint-Cloud” is Mrs. Francesca Aktas, member of the AVACS Association.
If you wish, you can contact the representative by telephoning the person in charge of service users’ relations at the Center on +33 1 41 10 27 13 or by sending an e-mail to representantusagers@ccpsc.fr